Privacy Policy for Shayamoya Fishing and Safari Lodge

At Shayamoya Fishing and Safari Lodge, we are committed to protecting the privacy and personal information of our guests. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services.

1. Information We Collect

We may collect the following types of information from you:

• Personal Details: Name, address, phone number, email address, and identification details.
• Booking Information: Dates of stay, room preferences, and special requests.
• Payment Details: Credit card information or other payment-related data.
• Travel Details: Arrival and departure times, travel companions, and other itinerary details.
• Feedback: Reviews, comments, and responses to surveys.
• Online Interactions: Information from our website, including cookies, IP addresses, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage bookings and reservations.
• To personalize your experience and cater to your preferences.
• To communicate with you regarding your stay or future bookings.
• To comply with legal and regulatory requirements.
• To improve our services through feedback and surveys.
• For marketing purposes, including promotions and special offers (with your consent).

3. Sharing Your Information

We value your privacy and do not sell or rent your information to third parties. However, we may share your information in the following situations:

• Service Providers: With trusted third-party vendors who assist with reservations, payments, or other operations.
• Legal Obligations: When required by law or in response to valid legal processes.
• Consent: When you provide explicit consent for specific sharing.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no data transmission or storage system can be guaranteed as completely secure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request the deletion of your data, subject to legal obligations.
• Opt-out of marketing communications by contacting us directly.

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Cookies and Online Tracking

Our website may use cookies to enhance user experience and track website performance. By using our website, you consent to our use of cookies unless you disable them in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [Insert email address]
• Phone: [Insert phone number]
• Address: Shayamoya Fishing and Safari Lodge, [Insert address]

By engaging with Shayamoya Fishing and Safari Lodge, you agree to the terms of this Privacy Policy. Thank you for trusting us with your personal information.